Frequently Asked Questions
Joining Partial
How do I register?
It's easy. Visual artists of all mediums are welcome to apply to Partial by clicking on this link to submit your portfolio or Instagram page for our review. If you’re accepted, you’ll be sent a confirmation in about 5 business days, and you can start creating your artist profile.
Does it cost anything to be on Partial?
Once accepted onto Partial, artists can add up to 10 artworks and create your Artist profile as part of our complimentary Essentials plan. If you decide to upgrade to the Pro plan at any point, subscriptions are then $10 CAD/month (one-time payment of $120 CAD for the year) and includes a number of valuable features. Learn more about Pro subscriptions here.
Are all clients trusted/verified by Partial?
Partial connects the artist and the client. It is up to the artist to decide if they would like to continue the transaction with the client once a chat is initiated. However, payments are securely received by Partial before artwork is picked up or delivered to ensure artists get paid, and Partial collects necessary billing information for client identification.
How do I close my account?
You may close your account anytime by sending us an e-mail at support@partial.gallery. One of our team members will confirm the suspension of your account, and you may contact us at anytime to reactivate your account. Note that we cannot offer refunds for any Pro accounts.
Customizing My Profile
How many art works can I add to my profile?
Artists on the Essentials plan can add up to ten original works on their profile, and Artists on the Pro plan can host an unlimited number of works on their profile.
Art rentals & sales
What is the cancellation policy for an art rental?
For rentals, should your customer wish to return the work within the first month, notify us at the Artist Help Desk (support@partial.gallery). They will be charged a $35 CAD + applicable taxes cancellation fee. The first month's payment is non-refundable. You can arrange a return pick-up or delivery from the client for your art piece.
How long are art rentals for?
Art clients can choose between 3, 6, or 9 months for art rentals. All residential and commercial rentals are for a minimum of 3 months. Registered Trade Access rentals range from 1 week for Film/TV to 1 month for Stagings in duration. Rental extensions are permitted on a case-by-case basis, with artist approval.
How can I create a discount for an art piece for a client?
Within the "Price Adjustment" field, add a subtraction symbol before the amount deducted. For example, to give a discount of $50, type in "-50" to create the discount. The discount will be applied and total including taxes recalculated.
When do artists get paid from their art rental or sale?
Sales and rentals are processed by Partial before artwork pickup or delivery. Art rentals are received in a single payment for the full rental term up front. Applicable extensions are billed for on a case-by-case basis. Once payment is received, the artist will receive an e-transfer within 7 business days.
How does insurance protection work?
Artists who join Partial's Pro artist subscriptions are automatically covered by Partial’s Artwork Protection plan for rentals. Partial Inc.’s insurance policy covers artwork up to a maximum value of $10,000 CAD which will be assessed on an individual basis. To learn more about artwork insurance protection on Partial, please review our Terms & Conditions.
What happens if my artwork is damaged during an art rental on Partial?
In the occasion of artwork being damaged during a rental, Partial retains the original commission fees paid for the rental term. Artists will be reimbursed for the cost of repairing the artwork. Should repairs be impossible, the balance of the value of the artwork will be paid to the artist. To learn more about artwork insurance protection on Partial, please review our Terms & Conditions.
My Artwork
How are rental fees calculated?
Suggested rental fees are calculated based on industry standards and the value of the artist's artwork (purchase price). These are recommended guidelines only, and we encourage artists to adjust the fee based on what they deem to be appropriate. The minimum rental fee per month is $25 CAD.
What do I do if an art piece has been purchased by a client, but is actually Unavailable?
You will be able to accept or decline a booking when it comes in, but keep chatting! You may have another work that they may be interested in. Should an artwork approval be initiated in error, the Artist or the client may e-mail us at customercare@partial.gallery for a refund as necessary.
Delivering My Artwork
Can a client pick-up the artwork from me?
Yes, having your client pick up the work from you is a great option, and is free for clients.
How do you calculate the shipping amount?
Suggested delivery fees can range between $0 (some Artists opt to not charge delivery at all as part of their service) up to hundreds depending on the delivery distance and size of the work. You may consider what it costs you to deliver and potentially pick-up the artwork – gas, packaging costs, etc. – and factor that into your delivery price.
Do prices on the site include shipping fee?
No, prices do not include the shipping fee. This will be added on by the Artist once a request has come in and can be customized on a case-by-case basis within the "Price Adjustment" field of your conversation with a client. You may also add fees here for other agreed-upon services, such as framing or installation services.
What percentage of the shipping cost is retained by Partial?
Partial retains 4% of the shipping cost to cover credit card and transaction fees.
Who is responsible for delivery?
If you offer delivery, you are responsible for delivering to the client and you may set your delivery fee in your chat with the client. Clients may also choose to pick-up directly from you at no charge. Should any assistance be required during the coordination process, contact us by phone or text at (647) 424-4ART (4278) or support@partial.gallery.
Can’t find your answer here? Contact us anytime at
customercare@partial.gallery.