Do you have a gallery that I can visit?
No, we are an online gallery, and all of the artwork is in the hands of the artists. To inquire about an art piece, you can message artists directly on our platform, and securely process payment on here, as well!
Can I see the art piece in person before I purchase or rent?
Yes, in many cases, you can ask the artist on the platform if you can go to see the art piece first. We recommend completing the purchase on Partial if you love it for a couple of reasons: 1) to ensure you get insurance protection for your art rental if you’re renting, and 2) to support our small business!
What is Partial’s Artwork Protection plan?
Art rentals are protected by Partial’s Artwork Protection Plan, which protects and insures art pieces in your home, office, or design project for the duration of the rental period. Artwork won't, however, be covered for damage caused by gross negligence and you will be held responsible for paying for the damages incurred (so no, don't mount a dart board next to your art piece). To learn more about artwork insurance protection on Partial, please review our Terms & Conditions.
When will you charge my credit card?
Your credit card will be charged only upon your approval of the artwork fee and any agreed-upon additional fees from the artist. We use Stripe to process all payments securely.
Will my rental fees be applied against the purchase of the artwork?
If you choose to purchase the artwork at the end of your rental period, yes! 100% of your rental fees will be deducted from the artwork purchase price.
Can I get a refund on an art rental if I change my mind?
For rentals, if you choose to return the work within the first month, please notify us at customercare@partial.gallery. A $35 CAD +taxes cancellation fee will be charged. The first month's payment is non-refundable. You can arrange a return pick-up or delivery with the artist within your booking conversation with the artist. Returns are not eligible for artwork purchases.
Can I buy out my art piece before the rental period is over?
Yes, you can buy out the rented art piece at any time by going back into your booking chat with the artist. The difference owed to own the work will be calculated there, and clicking the "Process Payment" will process the charge to your credit card on file. If you have any questions about the process, please contact our support team at customercare@partial.gallery.
